USER’S ADOPTION OF E-PAYMENT SYSTEM IN HARYANA

Abstract

In today's global financial transactions, electronic payment systems have emerged as the most preferred method of payment. This is because it is timely, convenient, and effective. The goal of the study is to determine the most popular e-payment mode and what drives people to use the system. 250 participants in the study filled out the questionnaire. The respondents were chosen using a combination of stratified random and judgmental sampling techniques. According to the study's findings, banking cards and mobile wallets are the two most popular modes of e-payment. There was a paucity of infrastructure, so few people voiced their displeasure. Certain areas of Haryana are reluctant to adopt a cashless system because of a lack of digital literacy, which prevents people from using coupons and earning cashback incentives, security concerns, poor internet connectivity, and other unfavourable attitudes. According to the study's findings, educational institutions and other organizations routinely offer digital literacy programs in order to inform individuals about cashless transactions, particularly those in the low-income sector who are totally dependent on cash.